Shipping policy

Shipping Policy:

Last Updated: November 10 2023

1. Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Custom or personalized items may require additional processing time.

2. Shipping Rates: Shipping rates are calculated based on the weight and destination of the package. Customers can view shipping costs at the checkout before completing their purchase.

3. Shipping Methods: We offer various shipping methods, including standard and expedited options. The available methods will be displayed at the checkout.

4. Shipping Locations: We currently ship worldwide. For locations not covered, please contact our customer support for assistance.

5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking details to be updated.

6. Lost or Stolen Packages: We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure. If you encounter any issues, contact the shipping carrier for assistance.

7. Customs and Duties: International customers may be subject to customs duties and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for information on potential fees.

8. Shipping Delays: While we strive to meet estimated delivery times, shipping delays may occur due to unforeseen circumstances such as weather, customs, or carrier issues. We appreciate your understanding in such situations.

Terms of Service:

Last Updated: November 23 2023

1. Acceptance of Terms: By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Pricing and Payments: All prices are listed in USD. We reserve the right to change prices at any time without prior notice. Payments are securely processed through Stripe. By completing a purchase, you confirm that the payment information provided is accurate and valid.

3. Order Cancellation: Orders may be canceled within 48 hours of placement. After this period, cancellations are not guaranteed. Contact our customer support for assistance.

4. Returns and Exchanges: Please refer to our separate Returns and Exchanges policy for detailed information on returning or exchanging products.

5. Product Descriptions: We strive to provide accurate product descriptions and images. However, we do not guarantee that product descriptions are error-free. If you receive a product that does not match the description, contact our customer support for resolution.

6. Intellectual Property: All content on our website, including text, images, and logos, is the property of RossCreations. Unauthorized use of this content is strictly prohibited.

7. Privacy Policy: Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

8. Contact Information: For any inquiries, please contact our customer support at members@rosscreations.

These policies are generic templates, and it's important to customize them based on the specific details of your Shopify store and the products you sell. Additionally, consult legal professionals to ensure compliance with local regulations.